Privacy Policy

When you use our website or request our services, we may collect the following categories of personal information:

• Identifiers: Name, email address, phone number, mailing or billing address, and zip code.
• Service Information: Type of junk removal service requested, job description, photos you upload, and appointment preferences.
• Commercial Information: Records of services purchased or considered, and transaction history.
• Internet Activity: Browser type, IP address, referring URL, pages visited on our site, and date/time of visits.
• Geolocation Data: Approximate location based on your IP address or zip code.
• Communications: Text messages, emails, or calls between you and our team.

We use the information we collect for the following business purposes:

• To respond to your quote request and schedule your junk removal appointment
• To send confirmations, reminders, and follow-up messages about your service
• To process payments and maintain transaction records
• To improve our website and understand how visitors use it
• To request reviews after a completed job (Google Business Profile)
• To comply with legal obligations and respond to lawful requests
• To prevent fraud and protect the security of our business and customers
• To send marketing communications about promotions or new services (you may opt out at any time)

We will not use your personal information for purposes incompatible with those described above without providing you notice.

We do not sell your personal information. We may share your information with the following categories of third parties for business purposes only:

• Service Providers: GoHighLevel (CRM, scheduling, website hosting), Google Workspace (email), and Zapier (workflow automation) — each bound by confidentiality agreements.
• Payment Processors: Third-party payment services to process transactions securely.
• Analytics Providers: Google Analytics, used to understand website traffic (anonymized).
• Legal Requirements: We may disclose information when required by law, subpoena, court order, or to protect our rights.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.

We require all third parties to respect the security of your personal data and treat it in accordance with the law.

Our website uses cookies and similar tracking technologies to enhance your experience and analyze traffic. The types of cookies we use include:

• Essential Cookies: Required for the website to function properly (e.g., form submissions, session management).
• Analytics Cookies: Google Analytics cookies that help us understand how visitors interact with our site. Data is aggregated and anonymized.
• Marketing Cookies: Used to deliver relevant advertisements if you have opted into marketing communications.

You may control or disable cookies through your browser settings. Disabling cookies may affect some functionality of our website. For more information, visit allaboutcookies.org.

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you the following rights regarding your personal information:

To exercise any of these rights, please contact us at [email protected] or call 1-844-SacJunk. We will respond to verifiable consumer requests within 45 days as required by the CCPA.

We do not sell your personal information to third parties for monetary consideration. We do not share personal information with third parties for cross-context behavioral advertising purposes.

We use service providers (such as GoHighLevel and Google Analytics) that may process data on our behalf. These providers are contractually prohibited from using your information for their own purposes or selling it to others.

To submit a "Do Not Sell My Personal Information" request, email us at [email protected].

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Customer records: Retained for up to 5 years following your last service to support warranty claims, legal compliance, and service history.
• Marketing communications: Retained until you opt out or request deletion.
• Website analytics: Aggregated and anonymized data may be retained indefinitely for trend analysis.
• Legal records: Retained as required by applicable law, typically 7 years for tax and financial records.

When personal information is no longer needed, we securely delete or anonymize it in accordance with our internal data management procedures.

We implement reasonable and appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• SSL/TLS encryption on all website pages and data transmissions
• Access controls limiting data access to authorized personnel only
• Secure password policies and multi-factor authentication for internal systems
• Regular review of our data collection, storage, and processing practices
• Third-party service providers vetted for security compliance

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected]. If we discover we have collected personal information from a child under 13, we will delete that information as quickly as possible.

For users between the ages of 13 and 16 who are California residents, we do not sell or share their personal information without affirmative authorization as required under the CCPA.

Our website may contain links to third-party websites, including Google Business Profile, Yelp, social media platforms, and payment processors. These sites have their own privacy policies, which we strongly encourage you to review.

We are not responsible for the privacy practices or content of any third-party websites. A link from our website to a third-party site does not constitute our endorsement of that site or its privacy practices.

Third-party links on our site may include:

• Google (maps, reviews, analytics)
• Yelp (customer reviews)
• Facebook / Instagram (social media)
• TikTok (social media content)
• Payment processing providers

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Update the "Last Updated" date at the top of this page
• Post the revised policy on this page with at least 30 days' notice for material changes
• Notify existing customers via email for significant changes that affect how we handle your data

Your continued use of our website or services after the effective date of any updates constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using any of the methods below:

For CCPA-related requests, please include your name, contact information, and a description of your request. We will verify your identity before processing requests to protect your personal information.

We aim to respond to all privacy inquiries within 10 business days and to fulfill verifiable consumer requests within 45 days as required by law.